Passenger Flow Measurement Fact Sheet
Keeping Passengers Moving
Airports around the world are feeling the strain of increased air travel. Crowded terminals and curbsides, longer
queues and wait times, and scores of frustrated passengers have become the norm. The good news is that
more and more airport operators are adopting Passenger Flow Measurement (PFM) systems to help them be
more efficient and responsive to passenger needs.
By understanding passenger volume and activity, and how disruptions or changes affect behavior, airports
are able to optimize wait times, reduce overhead, maximize revenue, and improve the overall passenger
experience. However, many airports are finding that creating a solution for measuring passenger volumes and
flows can be a complex challenge. No one sensor or type of technology can meet all of an airport’s passenger
measurement requirements. In addition, an airport’s specific and unique requirements, including its existing
environment, must be considered when creating a solution that meets current needs, and easily scale to meet
future demands.