Work Order Request
Service tickets in real time
Connect with one of the industry’s largest and most experienced security service teams, and get support for your equipment, when and wherever you need it.
With 24/7 online access, the system allows you to submit maintenance tickets at your convenience, without having to phone or email. By utilizing this new customer interface, you can trust your request will properly route to the correct team member.
This valuable tool is one more way Leidos ensures rapid response to our customers’ service needs and maximizes the operating availability of security systems.
You can
- Report that a unit is impaired or down
- Set the issue priority level
- Submit work orders that dispatch automatically
- Access the request system anytime, anywhere
Please note, in certain scenarios, the system will not be able to generate or auto-assign the work order. When this occurs, the work order ticket will be routed to our Leidos Call Center for resolution and dispatching.