From Compliance to Confidence: Designing Government Experiences That Build Trust
Turning executive order requirements into citizen-first experiences that drive mission impact.
The challenge
U.S. federal agencies face a new Executive Order on Improving Our Nation Through Better Design. It’s not about surface-level polish — it’s about transforming how citizens and employees experience government services. Leaders are now expected to link design decisions directly to mission outcomes, efficiency, and trust. The challenge is clear: move from tactical fixes to systemic change, guided by data, accessibility, and human-centered design.
The approach
The Leidos Enterprise Digital Experience approach helps agencies operationalize this shift through our Delight by Design philosophy. That means:
Designing from user needs backward, not from legacy systems forward.
Embedding accessibility and human design best practices from the start.
Instrumenting the experience with privacy-aware monitoring to surface friction in real time.
Delivering quick wins through 90-day action plans that target high-friction journeys, simplify steps, and measure outcomes.
The payoff
Success isn’t measured in outputs, but in outcomes people feel:
Faster completion rates and lower service costs
Reduced frustration and fewer digital roadblocks
Clearer, more accessible information
Improved satisfaction and trust in government services
For employees, embedding experience into IT transformation means fewer clicks, faster support, and more responsive systems. For citizens, it means government that works — saving time, reducing friction, and building confidence one interaction at a time.
In the white paper Enterprise Digital Experience: Delight by Design – From EO to Measurable Outcomes, we outline our approach that integrates design with mission priorities, governance, and compliance. After reading the white paper, you will walk away with an understanding of how to move fast without sacrificing security.
