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GeoRover® Software Support

Get help with GeoRover geospatial software products. Our support team is ready to help you by email or phone, or you can review a list of common concerns below.

  • Affected Software: All GeoRover and Leidos Geospatial software extensions
  • Description: Text and buttons are cropped off from the windows and forms displayed. In some cases, you will not be able to click buttons that are partially cut off or not visible on the window.
  • Solution: Set the display settings to the recommended screen resolution for ArcGIS for Desktop, which is a minimum of 1024 x 768 or higher at normal size (96 dpi).
  • Related Articles: For additional information and instructions, refer to Esri's technical article on screen resolution.
  • Affected Software: GeoRover Locus Track version 4.0.0
  • Description: When editing one or more selected feature attributes, if changes have not been saved and another feature is selected, the changes are discarded. Although a pop-up form asks to save changes, a Yes response fails to save the changes.
  • Cause: This is a GeoRover Locus Track bug in version 4.0.0
  • Solution: This bug will be corrected in future releases of GeoRover software. The workaround is to save the current feature prior to selecting another feature to edit.
  • Affected Software: GeoRover Locus Track version 4.0.0
  • Description: In the first window of the Import Wizard, selecting an SDE layer from the Map drop-down list causes a series of Unexpected Errors. The series of errors are similar to the following:

    Error: -2147216010
    Source: esriDataSourcesGDB.SdeWorkspace.1
    Description: Function called out of sequence [name of the SDE layer]
    Procedure: nextLine LocusTrack\LocusTrack\clsImportTable_LorSAT.cs Line : 167

  • Cause: This is a GeoRover Locus Track bug in versions 3.3 and 4.0.0
  • Solution: This bug will be corrected in future releases of GeoRover software. The workaround is to browse and select an SDE layer using the File/GIS Data interface.
  • Affected Software: GeoRover Digital Data Tracker version 4.0.1+
  • Description: After GeoRover Digital Data Tracker version 4.0.1 is installed over GeoRover Digital Data Tracker version 4.0.0, uninstalling GeoRover Digital Data Tracker version 4.0.1 leaves behind extra files.
  • Cause: Inconsistencies between installation GUIDs
  • Solution: If you have 4.0.0 installed, uninstall this version before installing 4.0.1+ (otherwise extra files will remain after 4.0.1+ is uninstalled).
  • Affected Software: GeoRover Mobile v1.x
  • Description: After installing the GeoRover Mobile Application on an Android device Windows Explorer will not properly display the GeoRover Folder in the Android Device's Internal Storage. Windows Explorer may display GeoRover as an unknown file type. The Windows user is unable to navigate into the GeoRover folder in their Android Device's Internal Storage to copy License Files or MapPacks to the Android Device.
  • Cause: Android OS will only re-scan the device's Internal Storage for the absolute path of each file after a restart of the Android Device.
  • Solution: a) On the Android Device, navigate to Settings > Apps > All Apps and Open Media Storage. Select "Clear data" > and choose "Ok". Following these steps, restart your Android Device.
  • Affected Software: All Leidos Geospatial Extensions
  • Description: There is a conflict with installing Leidos Geospatial products when SAIC Geospatial products are currently installed.
  • Cause: Shared common DLLs referencing the same GUIDs installed in different folders due to branding
  • Solution: It is highly recommended that all SAIC Geospatial ArcMap extensions be removed before installing any Leidos Geospatial products.
  • Affected Software: ArcGIS 10.2.1 with GeoRover Locus Track, Coordinate Viewer, and Zoom Tools Products.
  • Description: After installing ArcGIS 10.2.1, coordinate issues can be experienced within the GeoRover Locus Track, Coordinate Viewer, and Zoom Tools extensions.
    • While using the Locus Track extension, the symptoms are experienced as the MGRS and UTM coordinate fields within a layer will stop auto-populating with the location of the feature, along with an unexpected error. Additionally, incorrect DD, DMS or XY coordinates are possible.
    • While using the Coordinate Viewer extension, the symptoms will be blank MGRS or UTM fields in the Coordinate Window, and inability to copy MGRS and UTM coordinate lists from the Coordinate Lists window. Additionally, incorrect DD, DMS or XY coordinates within the Coordinate Window or Coordinate Lists window are possible.
    • While using the Zoom Tools extension, the symptoms will be experienced as blank coordinate fields in the MGRS and UTM tabs of the Zoom to Location window. Additionally, incorrect DD, DMS or XY coordinates are possible.
  • Cause: The bug has been documented by Esri for ArcGIS Desktop under NIM-100236.
  • Solution: The latest versions of the GeoRover extensions remedies the coordinate conversion issue. Contact georover@leidos.com for more information.
  • Related Article: Esri Support Center NIM-100236
  • Affected Software:ArcGIS 10.2 or 10.2.1 with GeoRover Locus Track Extension v4.0.3, GeoRover Digital Data Tracker Extension v4.1, GeoRover Range Tools Extension v4.1, and GeoRover FlexRT Extension v4.1.
  • Description: Results vary based on the version of ArcMap used to overwrite an existing layer.
    • ArcGIS 10.2: Attempting to overwrite an existing layer while the layer is currently loaded in ArcMap causes a duplicate layer (if in the same ArcMap session) to be added in the ArcMap Table of Contents and the layer improperly updates. The attribute table, layer schema, layer geometry, and map display show unexpected results depending on: the GeoRover software extension used, the geometry of each layer, and if any import error occurred.
    • ArcGIS 10.2.1: Attempting to overwrite an existing layer while the layer is currently loaded in ArcMap causes a Shapefile error to appear and prevents the user from overwriting the existing layer. Although the Shapefile error instructs the user to check the path and permissions, this layer cannot be overwritten because ArcMap 10.2.1 locks the file from edits.
      • If GeoRover Locus Track Extension, GeoRover Digital Data Tracker Extension, or GeoRover Range Tools Extension attempts to overwrite an existing layer, the Shapefile error still appears but the existing layer and resulting layer will show no features in the attribute table or map display.
  • Cause: ArcGIS 10.2 and 10.2.1 handle file locking differently than later versions of ArcGIS.
  • Solution: Ensure the layer you intend to overwrite is not currently loaded in an ArcMap session. If the layer is loaded, rename the file of the new layer. Note that changing the file name in the Save Dialog will cause the file name to differ from the layer name. Alternatively, upgrading to ArcGIS 10.2.2 or later resolves this issue.








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Download a free trial of the latest GeoRover software:

  • RPF Tools 4.1
  • Create, display, and manage map indexes from any file-based source of raster product format data (e.g. ECRG, CADRG, CIB).

  • FlexRT 4.1
  • Interoperability tools for converting data between FalconView® and ArcGIS for Desktop.

  • Coordinate Viewer 4.1
  • Companion extension which displays a custom coordinate window with real-time coordinate display.

  • Zoom Tools 4.1
  • Companion extension which enables rapid map zooming and "go-to" capabilities.