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Enterprise IT Services
We deliver high value, low-cost IT services to support mission-critical operations.
We provide a full spectrum of Mission IT Services for government agencies, ranging from asset management for office, conference, and mobile requirements, to service desk support, application management, and data center services. As a managed service provider, we allow users to utilize the benefits of IT Services without worrying about the complex background operations.
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Asset Management & Service Catalog
To improve service and provide standard services for an efficient management/delivery framework and associated processes, we embrace the industry best practices of ITIL 2011 and bring robust IT service management to meet customer’s objectives. We provide an asset management trouble ticketing system with a comprehensive set of ITSM services that directly support ITIL 2011 best practices.
Dedicated to delivering certified, secure, and cost-effective cloud computing strategies that exceed our customer’s expectations, Leidos enables Federal Computing and Data Center Consolidation initiatives through our Solutions-as-a-Service (SolaS) offerings. Leidos also provides services that comply with the Federal Cloud Computing Strategy and the Cloud First Policy.
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Call Center Operations
We have implemented a nation-wide network of Mission Support Services, ranging from Tier 1 IT Service Help Desk Support, to consumer-facing multi-channel Contact Centers. Our integrated mission applications optimize the user experience and provide data analytics to help drive continuous improvement.
Leidos provides innovative IT solutions to elected officials and government offices all over the United States. Our flagship product, Intranet Quorum (IQ) delivers industry-leading digital communications and constituent service tools to over 60% of Congress and 40% of US Governors.
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Critical Infrastructure Management
Systems and Networks used by the DoD have lives depending on their performance every day. Yet, budget pressures continue to require efficiency and flawless performance. Our work in data center operations, supercomputing centers, cloud migrations, and software defined networking define new ways to realize both cost savings and system performance improvements.
Today’s Joint Information Environment (JIE) needs require scalable and secure solutions that can interoperate across a variety of global networks. Our work on Enterprise Data Warehouses, Big Data Solutions and Multi National Information Sharing allows customers to get the most value out of their assets and rationalize and simplify their application portfolios.
All enterprises are not created equal. The Department of Defense (DoD) is unmatched in number of users, volume of data and unique regulatory and security needs. We use agile DevOps approaches to rapidly evolve commercially available software solutions to deliver on DoD personnel, logistics, security and command and control requirements.
Enterprise Service Management
Information on the edge of the network provides the military an advantage. The agility of these solutions to be used on post and then quickly deployed to the edge are critical for our military. Our engineers have proven record of delivering secure and reliable services needed to maintain the information edge on our adversaries.
Leidos delivers transformative digital solutions to modernize our customer’s legacy applications and IT infrastructure. We also assist in leveraging new working practices; from handling culture change, providing agile coaching and digital delivery services such as cloud, automation and mobile to advance the efficiency and effectiveness of the customer’s business.
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Agile Software Development
Leidos employs sprint-based contracts and delivery models including agile software development methodologies for continuous integration, delivery and sustainment of IT solutions for Federal, DoD, Intelligence Community, Commercial and International customers. Leveraging the Scaled Agile Framework (SAFe) and similar techniques, these programs deliver capabilities that include geospatial exploitation, open-source and Internet exploitation, complex business systems, and a broad range of intelligence tools. We also train and lead agile software teams for Federal customers including DHS Customs and Border Protection (CBP), US Treasury and General Services Administration (GSA).
Enterprise IT, Engineering & Operations
Leidos delivers enterprise IT solutions to customers in four major intelligence agencies. Combining our Big Data capabilities, Identity Access and Management (IdAM) and IT operations provides our customers a unique and well regarded ability to assess how their intelligence systems and products are being used.