Global Services

Customer support call center
Our call center is available 24/7 with representatives available to provide services to support our worldwide customers. We assist with:
- Generating service requests for corrective maintenance, preventative maintenance or work on warranty or service contracts
- Dispatching technical service or field service technicians
- Placing parts orders
- Directing questions to other Leidos departments
- Providing updates to orders or service requests

Call Customer Support
Toll Free: 800-776-3031
On-site Customer Support Services
Recognized worldwide for our commitment to customer service, Leidos Security Detection & Automation fields one of the industry’s largest and most experienced global service teams. We offer a spectrum of services to help you attain maximum value from your investment while maintaining effective and efficient operations, including on premise, phone and emergency support.
Our customer premise support services include installation and integration, preventative maintenance plans and 24/7 repair at customer site to make certain systems are performing at optimal levels. Leidos has many service options to meet customers’ budget, system availability and specific customer operating requirements. Utilizing our current service plans or customized plans, we provide flexibility to meet customers’ needs.
Our team of field service technicians and engineers are strategically located across the globe to ensure rapid response to customers’ service needs and maximize system operating availability.
Global Project Support
Leidos Security Detection & Automation Global Projects Service Support Team is disciplined in planning, organizing and managing security screening systems installation and integration to achieve critical budget, milestone and performance goals. Whether cargo, checkpoint, checked baggage or other security system installation project, the Global Project team provides customized solutions and management support to turn ideas into reality. Specific services include networking, systems integration, construction, system upgrades, consultation and equipment replacement.
Leidos' Global Projects Service Support Team consists of specialized engineers and technicians with the skills to complete any task. We utilize project management principles and tools to execute your security screening program to ensure your goals are met relative to schedule, quality and budget.
Training Solutions
With thousands of security personnel trained annually, Leidos Security Detection & Automation provides training services to meet our customers’ growing and changing needs. This is achieved by consistently providing high quality and responsive training solutions, allowing customers to fully utilize Leidos products at their maximum efficiency.
The Leidos Security Detection & Automation training department uses the following guiding principles to meet all customer requirements:
Commitment to Total Customer Satisfaction - We strive to exceed the expectations of our customers with products and services of the highest quality that demonstrate our belief in continuous improvement, excellence and attention to detail.
Flexible Training Options - We offer a range of courses for operations, maintenance and engineering personnel in a variety of formats to meet individual customers’ needs. Learn through instructor-led classes at an Leidos Security Detection & Automation facility or at your site. Additionally, we can provide specialized seminars, custom courses or web-based learning applications. If ongoing knowledge transfer is a priority, you can take advantage of our train-the-trainer programs.
Experienced, Enthusiastic Instructors - Our team of training professionals brings a wealth of industry and product expertise to your learning experience. All instructors receive extensive training and ongoing evaluation to ensure top performance. Best of all, they demonstrate a passion for our technology and a genuine enthusiasm for the learning process, making your training as enjoyable as it is informative.
Training centers are located in USA, UK and Singapore.
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The Leidos technical support team consists of product specialists available to answer all of your technical questions and provide phone or on-site support as required. These individuals lead their product or product line as a technical authority within service operations. The product specialist serves as the key expert resource to other service team members, as well as the technical interface between service operations, engineering, research and development and product management.
Our technical support locations can be found in the USA, UK, Singapore, Hong Kong and Australia.
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Leidos SDS has long recognized the need to provide customers with superior repair and diagnostic capabilities for the products we sell and support. This in-house capability ensures our customers’ systems are supported throughout their lifecycle and that maintenance costs are minimized. Our repair center capabilities include diagnostics, repair, test, failure analysis and quick repair turnaround to meet customers’ needs. Our repair service centers are staffed with trained technicians utilizing advanced tools and test equipment to ensure repairs are performed accurately and economically. As new products are introduced, the service center capabilities are updated to provide continuous support. Our team adheres to ANSI and API standards and is ISO 9001 certified.
Skilled and Fully Trained Technicians
Our technicians are OEM certified on multiple products as well as skilled in debugging printed circuit boards, power supplies and other complex computer or electrical components to determine the appropriate repair solution. Customized diagnostics software and specially designed test tools are employed to attain 100% repair performance and eliminate field failures once returned for installation. Technicians are cross-trained on all products, giving us the capability of quick turnaround repair time and emergency repairs to maximize system availability in the field.Complete Failure Analysis as Required
Failure analysis is provided when requested by the customer. All field returned items are tested using a complete set of diagnostics on a fully configured system designed to replicate customer configuration and operating environments to assist in failure analysis and repair. -
Spare part and consumable orders are fulfilled via customer-driven delivery options: overnight, next-flight-out and local courier services. Leidos Security Detection & Automation maintains a global distribution network of regional distribution centers and localized forward stocking locations modeled to support dependable, reliable and expeditious delivery of OEM parts required to support system operational availability. Spare part and consumables stocking levels are managed by an enterprise system designed to forecast our customers’ requirements well in advance of need.
Distribution Logistics & Warehousing
With close to 100 forward stocking locations, we are able to fill most parts and consumable orders the same day they are received using our global distribution network. Our stocking locations place the inventory in close proximity to the point-of-use, thus enhancing system operational availability.Parts and Consumables
Leidos Security Detection & Automation provides OEM-specified spare parts and consumables for our products, designed to maintain the superior detection capabilities built into every Leidos Security Detection & Automation product. All spare parts and consumables provide our customers with high quality products to ensure maximum performance and safety standards for their Leidos Security Detection & Automation equipment and peripherals.Spare Parts and Consumables Order Processing
Processing orders and shipping parts is only a portion of our after-sale support commitment. Parts and consumable orders are supported by knowledgeable professionals who assist with any questions a customer may have to ensure the correct product is ordered first time, every time.Specialized Spare Part and Consumables Support Modeling
Leidos Security Detection & Automation can provide customized spares and support plans to meet budget and system availability requirements.Purchase/RMA Parts Support Contact
North America
United States
Toll Free: 800-776-3031
Toll: 727-369-4356
Tel: +1 727 556 0270
Customer support 1-800-776-3031Latin America
Tel: +1 727 556 0270
Customer support 1-800-776-3031EMEA
United Kingdom:
Phone: +44 (0) 1344 477900
Italy
Tel: +39 345 016 3543
Saudi Arabia
Tel +966 554 799 904
United Arab Emirates
Tel: +971 4 609 1906Asia
Hong Kong
Tel: +852 2587 1777
Beijing
Tel: +86 10 59761616
Korea
Tel: + 82 32 741 6495/6
Singapore
Tel: +65 6787 0118
Malaysia
Tel: +60 3 877 63165
India
India Tel: +91-124-4696703Australia
Toll Free: 800 009729
Toll: +61 3 9353 7500 -
Leidos Security Detection & Automation offers a variety of service contracts and can customize service contracts to meet performance and uptime requirements. Our team of field service engineers performs preventive and corrective equipment maintenance in the field, whether or not you are under warranty, service agreement or operating on a time-and-material basis.
Geographically Located Field Service Engineers
Leidos strategically places field service engineers as well as identifies and utilizes local service providers to optimize our service network. These relationships allow us to provide our customers with local coverage ensuring rapid response to minimize downtime.