Worldwide Support for Security Detection Systems
Recognized worldwide for our commitment to customer service, Leidos fields one of the industry’s largest and most experienced security service teams. We offer a spectrum of services to help you attain maximum value from your aviation security investment while maintaining effective and efficient operations, including on-premise, phone, and emergency support.
Customer Support Call Center
Our call center is available 24/7 with representatives available to provide services to support our worldwide customers. We assist with:
- Generating service requests for corrective maintenance, preventative maintenance or work on warranty or service contracts
- Dispatching technical service or field service technicians
- Placing parts orders
- Directing questions to other Leidos departments
- Providing updates to orders or service requests
On-site Security Services
Essential Services When You need it
Our on-site security services include installation and integration, preventative maintenance plans, and 24/7 repairs at customer sites to ensure systems are performing at optimal levels.
Leidos has many on-premise service options to meet every customer’s budget, system availability, and specific customer operating requirements. Utilizing our customized service plans, we provide flexibility to meet our customers’ needs.
Leidos’ team of field service technicians and engineers are strategically located across the globe to ensure rapid response to customers’ service needs. We maximize system operating availability by completing repairs quickly and efficiently.
Product Specialists Available to Answer all of Your Technical Questions
The Leidos technical support team consists of product specialists available to answer all of your technical questions and provide phone or on-site support as required. These individuals lead their product or product line as a technical authority within service operations. The product specialist serves as the key expert resource to other service team members, as well as the technical interface between service operations, engineering, research and development, and product management.
Our technical support locations can be found in the USA, UK, Singapore, Hong Kong and Australia.
In-House Repair Capability Supports Systems and Minimizes Costs
Leidos has long recognized the need to provide customers with superior repair and diagnostic capabilities for the products we sell and support. This in-house capability ensures our customers’ systems are supported throughout their lifecycle and that maintenance costs are minimized. Our repair center capabilities include diagnostics, repair, test, failure analysis and quick repair turnaround. Our repair service centers are staffed with trained technicians utilizing advanced tools and test equipment to ensure repairs are performed accurately and economically.
Skilled and Fully Trained Technicians
Our technicians are OEM certified on multiple products as well as skilled in debugging printed circuit boards, power supplies, and other complex computer or electrical components to determine the appropriate repair solution. Customized diagnostics software and specially designed test tools are employed to attain 100% repair performance and eliminate field failures once returned for installation. Technicians are cross-trained on all products, giving us the capability of quick turnaround repair time and emergency repairs to maximize system availability in the field.
Global Distribution Centers for Expeditious Delivery of Parts
Spare part and consumable orders are fulfilled via customer-driven delivery options: overnight, next-flight-out, and local courier services. Leidos maintains a global network of regional distribution centers and local forward-stocking locations designed to support dependable, reliable, and expeditious delivery of OEM parts. Spare part and consumables stocking levels are managed by an enterprise system that forecasts our customers’ requirements well in advance of need.
Distribution Logistics & Warehousing
With close to 100 forward-stocking locations, we are able to fill most parts and consumable orders the same day they are received using our global distribution network. Our stocking locations place the inventory in close proximity to the point-of-use, thus enhancing system operational availability.
Spare Parts and Consumables Order Processing
Processing orders and shipping parts is only a portion of our after-sale support commitment. Parts and consumable orders are supported by knowledgeable professionals who assist with any questions a customer may have to ensure the correct product is ordered first time, every time.
Preventive and Corrective Plans
Leidos offers a variety of customizable security service contracts that meet performance and uptime requirements. Our team of field service engineers performs preventive and corrective equipment maintenance in the field, regardless of if you are under a warranty, service agreement, or operating on a time-and-material basis.
Geographically Located Field Service Engineers
Leidos strategically places field service engineers as well as identifies and utilizes local service providers to optimize our service network. These relationships allow us to provide our customers with local coverage, ensuring rapid response to minimize downtime.
With certain contracts, Leidos provides a dedicated representative at your location for your full operational hours. With this on-site dedicated Leidos technician, we provide service and support designed to meet your specific operational needs and demands.
Flexible Training Options with a Range of Courses, in a Variety of Formats
Leidos is committed to total customer satisfaction. With thousands of security personnel trained annually, Leidos provides training services to meet our customers’ growing and changing needs.
Flexible Training Options
We have flexible training options with a range of courses for operations, maintenance, and engineering personnel in a variety of formats. Our customers can learn through instructor-led classes at an Leidos facility or at your own site.
Experienced, Enthusiastic Instructors
Our team of training instructors brings a wealth of industry and product expertise to your training. We consistently provide high quality and responsive training solutions, allowing customers to fully utilize Leidos products at their maximum capacity and efficiency.