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Global Services

Leidos employees working on project

Customer support call center

Our call center is available 24/7 with representatives available to provide services to support our worldwide customers. We assist with:
 

  • Generating service requests for corrective maintenance, preventative maintenance or work on warranty or service contracts
  • Dispatching technical service or field service technicians
  • Placing parts orders
  • Directing questions to other Leidos departments
  • Providing updates to orders or service requests
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Call Customer Support

Toll Free: 800-776-3031

Send a support request

On-site Customer Support Services

Recognized worldwide for our commitment to customer service, Leidos Security Detection & Automation fields one of the industry’s largest and most experienced global service teams. We offer a spectrum of services to help you attain maximum value from your investment while maintaining effective and efficient operations, including on premise, phone and emergency support.

Our customer premise support services include installation and integration, preventative maintenance plans and 24/7 repair at customer site to make certain systems are performing at optimal levels.  Leidos has many service options to meet customers’ budget, system availability and specific customer operating requirements. Utilizing our current service plans or customized  plans, we provide flexibility to meet customers’ needs.

Our team of field service technicians and engineers are strategically located across the globe to ensure rapid response to customers’ service needs and maximize system operating availability.

 

Download Support Services Brochure  View Service Fact Sheet

Global Project Support

Leidos Security Detection & Automation Global Projects Service Support Team is disciplined in planning, organizing and managing security screening systems installation and integration to achieve critical budget, milestone and performance goals. Whether cargo, checkpoint, checked baggage or other security system installation project, the Global Project team provides customized solutions and management support to turn ideas into reality.  Specific services include networking, systems integration, construction, system upgrades, consultation and equipment replacement.

Leidos' Global Projects Service Support Team consists of specialized engineers and technicians with the skills to complete any task. We utilize project management principles and tools to execute your security screening program to ensure your goals are met relative to schedule, quality and budget.

Training Solutions

With thousands of security personnel trained annually, Leidos Security Detection & Automation provides training services to meet our customers’ growing and changing needs. This is achieved by consistently providing high quality and responsive training solutions, allowing customers to fully utilize Leidos products at their maximum efficiency.

The Leidos Security Detection & Automation training department uses the following guiding principles to meet all customer requirements:

Commitment to Total Customer Satisfaction - We strive to exceed the expectations of our customers with products and services of the highest quality that demonstrate our belief in continuous improvement, excellence and attention to detail.

Flexible Training Options - We offer a range of courses for operations, maintenance and engineering personnel in a variety of formats to meet individual customers’ needs. Learn through instructor-led classes at an Leidos Security Detection & Automation facility or at your site. Additionally, we can provide specialized seminars, custom courses or web-based learning applications. If ongoing knowledge transfer is a priority, you can take advantage of our train-the-trainer programs.

Experienced, Enthusiastic Instructors - Our team of training professionals brings a wealth of industry and product expertise to your learning experience. All instructors receive extensive training and ongoing evaluation to ensure top performance. Best of all, they demonstrate a passion for our technology and a genuine enthusiasm for the learning process, making your training as enjoyable as it is informative.

Training centers are located in USA, UK and Singapore. 

The Leidos technical support team consists of product specialists available to answer all of your technical questions and provide phone or on-site support as required. These individuals lead their product or product line as a technical authority within service operations. The product specialist serves as the key expert resource to other service team members, as well as the technical interface between service operations, engineering, research and development and product management.

Our technical support locations can be found in the USA, UK, Singapore, Hong Kong and Australia. 

Customer Support Request Form

Complete and submit the request form and a Leidos representative will contact you.