Energy concierge: Trust and savings for utilities
A guided approach to industrial energy efficiency
Why it matters
- Industrial energy projects compete with immediate production demands
- Dedicated guidance connects energy planning with project delivery
- Long-term partnerships support energy savings and customer trust
As industrial sectors navigate evolving grid challenges and ambitious sustainability goals, utilities are discovering that traditional, rebate-only programs often fall short of the unique needs of heavy energy users.
An “energy concierge” model provides an opportunity to engage customers through guided implementation that helps deliver deep energy savings.
Strategic planning for persistent energy savings
For plant managers and operations directors, energy efficiency is often sidelined by the immediate demands of production. Traditional programs place the administrative burden on the facility, which can lead to decision gridlock as teams weigh the risks of system changes against potential savings. By introducing a concierge model, utilities replace this complexity with a dedicated partner to help guide them through a decision-making process. This high-touch service shifts the focus from one-off equipment rebates to a cohesive, multi-year energy roadmap. When a utility simplifies the process, it does more than save kilowatt-hours; it supports the facility’s long-term competitive edge.
Customer Success Story: Foremost Farms, Wisconsin
Through Wisconsin’s Focus on Energy Industrial Efficiency program, administered by Leidos, our dedicated concierge services have helped dairy producer Foremost Farms create a framework for achieving sustainable energy savings. This industrial customer moved from one-off upgrades to a comprehensive energy plan that they are rolling out across several facilities. As a result of this approach, Foremost Farms is saving 5 million kWh and 100,000 therms annually, reducing energy costs by approximately $350,000.
Building comprehensive project plans
Industrial partners often face challenges of recognizing inefficiencies as well as having the specialized engineering resources to implement fixes. An energy concierge acts as a bridge, providing the technical guidance and project management support that many industrial sites lack with internal resources. Rather than leaving a customer to navigate a complex compressed air or process-heating overhaul alone, the concierge serves as a technical partner, helping translate audit findings into successful energy-efficient projects. This end-to-end management ensures upgrades proceed smoothly, delivering verified results that protect both the facility’s throughput and the utility’s efficiency targets.
Customer success story: Tekscend Photomask
Through Oncor’s Strategic Energy Management program, administered by Leidos, Tekscend Photomask, a premier provider of photomasks for semiconductors, is achieving sustainable energy savings through a comprehensive energy efficiency plan. This industrial customer became an early adopter of highly efficient solid-state lasers, which produce significant energy savings. Combined with other energy conservation measures, this results in customer savings of over 1 million kWh annually.
Long-term partnerships for energy efficiency
By simplifying the technical and financial hurdles that can often stall complex industrial retrofits, a concierge program does more than lower demand; it also builds customer trust needed to support the energy transition. This approach helps customers overcome technical complexity and risk, turning modern energy challenges into shared successes – and shows that when a utility invests in the success of its partners, it creates a more reliable and resilient energy landscape for the entire community.
Leidos has implemented tailored energy concierge programs nationwide, combining Energy Efficiency Action Plans with strategic incentives to help commercial and industrial clients meet their sustainability goals with a trusted strategic ally.
ENHANCE YOUR ENERGY OFFERINGS WITH LEIDOS
Key takeaways
- Energy concierge programs give industrial customers dedicated guidance through complex, multi-year energy savings projects
- Comprehensive project plans connect technical guidance, implementation support and long-term energy savings
- Leidos tailors concierge programs to help utilities engage large energy users and meet energy goals
