Clinical Service Desk
Fast, expert support that delivers.
When clinical or business issues arise, your hospital employees demand immediate assistance and fast resolution. An understaffed, under-trained IT Help Desk can be quickly overrun with clinical application support calls, causing slow response rates, dissatisfied users, and unattained quality and patient care objectives. In the end, your direct and indirect costs soar.
With our proven Clinical Service Desk solution, you can easily and cost effectively add 24x7x365 Level One support into your hospitals and healthcare organizations. Access to our highly skilled support analysts, trained on all major hospital clinical and business information systems, can be integrated as a complete support solution or a complement to your existing IT Help Desk and Level 2 support teams.
Your EHR is live, is your IT Help Desk ready?
Provide high first call resolution to your EHR users with round-the-clock support from Leidos Health’s clinical and technical EHR experts.
Our clinical service desk helps you
Reduce calls to your regular IT help desk │ Reduce your level 2 support costs │
Increase first call resolution
Clinical service desk features
- Comprehensive 24x7x365 service for all EHR systems
- Advanced call routing to appropriate support specialist
- Enhanced triage and accurate routing to Level 2 support
- Guaranteed first response (no routing to voicemail)
- Technical data analytics for Problem Management (RCA)
- EHR overnight batch management for 24x7 model
- Request intake and ticket generation