Legacy System Support

Legacy system support should not be an afterthought.

Preparing to implement a new EHR? Will your team have time to still maintain and manage your legacy applications? Whether these applications are to be retired or carried forward, Leidos Health provides you customized support to address the varied challenges posed by legacy systems and conversion issues.

While your team focuses on new systems and strategic initiatives, our team will take over routine tasks to ensure your legacy applications continue to perform seamlessly. Whether it’s to solve incidents, complete user requests, or maintain the system for optimum performance and regulatory compliance, our legacy support analysts are certified and experienced in a variety of applications and ready to help you for as long as you need them.

Expert support when and where you need it

Our legacy application support is offered as a series of packaged solutions based on individual needs. Whether you need a full end-to-end service or just one or two components of our offerings, you can tailor the support level to best meet the needs of your team and your application users. Services we specialize in include:

• 24x7 break/fix support driven by Service Level Agreements
• Standard table maintenance and update activities
• Testing and deployment of mandatory regulatory updates
• Management of meaningful use testing
• Management of vendor provided service packs and patches
• Cooperative support of upstream and downstream systems
• Daily, weekly and hourly management of system batch jobs

Transitioning your legacy support

Knowledge transfer and transition of responsibility to a legacy support team is the most critical step of the engagement. Our proven methodology, driven entirely by your desired schedule, prepares you for a successful turnover and service delivery. Every organization’s builds and workflows are different and we account for those variables in our processes.

Legacy support methodology